The Dutch Gambling Authority says maintenance on the Netherlands’ citizen service number register could make the Cruks self-exclusion register temporarily unavailable for an hour on two Sundays.
The Dutch Gambling Authority (Kansspelautoriteit) has warned that planned maintenance on the BSN register could temporarily affect access to the Cruks self-exclusion register.
According to the regulator, the Rijksdienst voor Identiteitsgegevens (the Netherlands’ Identity Data Agency) has informed it that maintenance will take place on Sunday 15 November and Sunday 22 November, between 09:00 and 10:00. The Dutch Gambling Authority said that, as a result, the Cruks register “may possibly be temporarily unavailable”.
The regulator said this could mean checks using a BSN for new people who want to gamble may not work. It instructed gambling operators to follow a protocol during any disruption.
The Dutch Gambling Authority said operators should check whether participants are registered in Cruks. However, it added that for new participants this is not possible if Cruks is not reachable.
The regulator stressed that online operators are therefore not allowed to admit new people during an outage. For land-based gambling operators, it said admitting new customers is permitted, but they must check as soon as possible after the outage has ended whether the person is listed in Cruks. For known participants with an account, the result of the previous Cruks check may be used, according to the authority.
What it means for players
The Dutch Gambling Authority said some new customers may not be able to sign up with online operators between 09:00 and 10:00 on 15 and 22 November if Cruks cannot be accessed for BSN checks.
Source: Kansspelautoriteit (Dutch Gambling Authority), 10 November 2026.
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